Terms and Conditions

1. About us and these terms

These Terms and Conditions ("Terms") govern your use of the website samstoffel.com (the "Site") and your purchase of and access to our programmes, courses, memberships, community, coaching, events, and digital content (together, the "Services").

The Site and Services are provided by Stoffel Media Group Limited ("we", "us", "our"), a company registered in England and Wales under company number 16101813, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

You can contact us at sam@samstoffel.com.

By using the Site, or by buying or accessing any of the Services, you agree to these Terms. If you do not agree, please do not use the Site or the Services. Please also read our Privacy Policy, which explains how we handle your personal data, and our Earnings Disclaimer, which forms part of these Terms.

2. Definitions

In these Terms:

• "Content" means all materials we make available through the Services, including the OWNED curriculum, videos, workbooks, templates, the OWNED Template Vault, recordings, live sessions, workshops, community posts we author, and any AI tools such as Sam AI.
• "Member" or "you" means the person who registers for or purchases the Services.
• "Programme" means any paid offer, including OWNED and its tiers, renewals, and any downsell or self-paced version.
• "Order" means your purchase of a Programme or other Service.

3. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to use the Services. By purchasing, you confirm that you meet these requirements and that the information you give us is accurate. If you are buying on behalf of a business, you confirm you have authority to bind that business.

4. Your account

To access most Services you will need an account, which may be hosted on our platform provider, Subspot, or another platform we use. You are responsible for keeping your login details secure and for all activity under your account. Your account and access are personal to you. You must not share, transfer, sell, or give others access to your account or the Content. We may suspend or close accounts that are shared or used in breach of these Terms.

5. The Services

We provide education, coaching, community, and related digital products for creators and founders. Depending on the Programme and tier you buy, your Services may include a structured curriculum, live and recorded workshops and Q&A sessions, feedback and audits, accountability or coaching support, community and group access, templates and tools, AI assistance, and event access. The specific inclusions, format, duration, and level of access for your Programme are those described on the relevant sales or checkout page at the time of your Order.

We may improve, update, add to, or reorganise the Content and the way Services are delivered, provided this does not materially reduce the core of what you paid for. Some inclusions, such as live calls, workshops, guest sessions, community features, or events, may change in schedule, format, or availability, and some may be capped or offered on a first-come basis.

6. Orders, prices, and payment

The price of each Programme is shown on the relevant sales or checkout page. Prices may be shown in a specific currency and may or may not include applicable taxes, which will be indicated at checkout. We may change prices at any time, but changes will not affect Orders already placed.

Payment is taken through our payment providers, Stripe and, where offered, Klarna for instalment or pay-later options. By placing an Order you authorise us and our payment providers to charge your chosen payment method for the amount shown, including any instalments under a payment plan.

A contract between you and us is formed when we confirm your Order and give you access, or take your first payment, whichever is earlier.

7. Payment plans and instalments

Where you choose a payment plan or instalment option (whether through us, Stripe, or Klarna), you agree to pay every instalment for the full agreed number of payments. A payment plan is a way of spreading the cost of the Programme, not a rolling or cancel-anytime arrangement, and your obligation to complete the plan is not removed by choosing to stop using the Services.

If a scheduled payment fails, we may retry the payment, and we may suspend or pause your access until your account is brought up to date. If payments remain unpaid, we may withdraw access and pursue the outstanding balance. Where Klarna or another finance provider funds your purchase, their separate terms also apply to you.

8. Access, licence, and duration

When you buy a Programme, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own individual use, for the duration described at checkout (for example, for the length of the Programme, or for as long as you remain an active Member). This licence does not transfer ownership of any Content to you.

Some Services, including community and platform access such as SubSpot, are available only while your membership is active and your payments are current. When your membership, Programme term, or access period ends, your right to access the associated Content and community ends, unless a renewal or continued-access option applies and you take it up.

9. Renewals and recurring payments

Some Programmes, memberships, or renewal options (for example an annual growth renewal or a self-paced annual plan) may be offered on a recurring basis. Where they are, the renewal price, billing frequency, and how to cancel will be made clear before you buy. Unless stated otherwise, recurring plans continue until you cancel. You can cancel a recurring plan at any time before the next renewal date by contacting us at sam@samstoffel.com or using any cancellation option in your account. Cancelling stops future renewals. It does not refund payments already taken for the current period, except where the law or a specific guarantee requires it.

10. Your right to cancel, and refunds

Your statutory cancellation rights. If you are a consumer in the UK or EU, you normally have a legal right to cancel a purchase made online within 14 days, without giving a reason, under the Consumer Contracts Regulations. Two important points apply to our Services:

• Digital content (such as videos, templates, and downloads): if you ask to access the Content straight away and acknowledge at checkout that you will lose your right to cancel once access begins, then your 14-day cancellation right ends as soon as we give you access.
• Services (such as coaching, community, workshops, and live support): if you ask us to start providing the Services within the 14-day period, you may be required to pay for the value of what has been provided up to the point you cancel, and you lose the right to cancel once the Services have been fully performed.

Because our Programmes usually give immediate access to Content and community, you will typically be asked to give this consent and acknowledgement at checkout.

Our guarantee and refund policy. [INSERT YOUR GUARANTEE AND REFUND TERMS HERE. The offer documents record the guarantee as undecided, so this must be set before publishing. State clearly, for example, whether you offer any satisfaction or money-back guarantee, the exact window and conditions (such as completing set actions or attending sessions), what is refundable, and what is non-refundable. Whatever you decide must match the guarantee wording used in your marketing and at checkout.]

Nothing in this section affects your statutory rights, including your rights under the Consumer Rights Act 2015 if the Services are not carried out with reasonable care and skill, or if digital content is faulty.

How to request a cancellation or refund. Contact us at sam@samstoffel.com with your name, the Programme you bought, and your order details. We will confirm the outcome and process any refund due to your original payment method within the time required by law.

11. Intellectual property

All Content and all intellectual property in the Site, the Programmes, and our brands (including "OWNED", "Subspot", and related names, logos, frameworks, templates, and materials) are owned by us or our licensors and are protected by law. Except for the limited licence in section 8, nothing gives you any right in our intellectual property.

You must not, and must not allow anyone else to: copy, record, screenshot for redistribution, download (except where a download is expressly provided), share, publish, resell, sublicense, or commercially exploit any Content; use the Content to build or train a competing product, programme, or AI system; or remove any notices. Templates and tools provided in the OWNED Template Vault may be used within your own business as intended, but may not be redistributed or resold as templates.

12. Acceptable use and community conduct

When you use the Site, community, events, or any group Services, you agree to behave respectfully and lawfully. You must not: harass, abuse, threaten, or discriminate against anyone; post spam, scams, or unsolicited promotions; solicit, poach, or recruit other Members for other offers without permission; share other Members' personal information or private discussions outside the community; post unlawful, infringing, or harmful material; or disrupt the Services or attempt to gain unauthorised access.

What is shared inside the community and coaching sessions is confidential to that community. You agree to keep it confidential and not to record or republish it without our consent. We may moderate, edit, or remove content and may suspend or remove Members who breach these rules, without refund where the breach justifies it.

13. Content you submit

If you submit content to the community, to reviews, to feedback sessions, or otherwise through the Services (for example posts, questions, or business assets you share for feedback), you keep ownership of it, but you grant us a worldwide, royalty-free licence to use, host, display, and share it as needed to run and promote the Services. You are responsible for the content you submit and confirm you have the right to share it. Please do not submit confidential information you do not want others in a group setting to see.

If you give us a testimonial or agree to feature in our marketing, you grant us permission to use it. We will honour any specific limits you agree with us in writing.

14. AI tools

Some Services may include AI-powered tools, such as Sam AI. These tools are provided to assist you and are offered on an "as is" basis. Their outputs may be inaccurate or incomplete, are not a substitute for your own judgement or professional advice, and should be checked before you rely on them. Do not enter sensitive personal or confidential third-party information into these tools.

15. No guarantees of results, and no professional advice

Our Services are educational and supportive in nature. We share strategies, frameworks, and feedback, but your results depend on many factors outside our control, including your own effort, skill, market, and circumstances. We do not guarantee any particular income, revenue, audience growth, sales, or other result. Please read our separate Earnings Disclaimer, which forms part of these Terms.

Nothing we provide is financial, investment, tax, legal, or other regulated professional advice. You should take your own professional advice before making business or financial decisions.

16. Third-party platforms and links

The Services rely on third-party platforms and providers, including Subspot, Stripe, Klarna, Zoom, and Meta. Your use of those platforms is also subject to their own terms and privacy policies. We are not responsible for third-party platforms or for websites we link to, and their availability is outside our control.

17. Availability and changes to the Services

We aim to keep the Site and Services available, but we do not guarantee uninterrupted access, and we may carry out maintenance, updates, or changes. We may add, change, suspend, or withdraw parts of the Services, and we may change the platforms we use, as described in section 5. Where a change would materially reduce the core of a Programme you have paid for, we will act reasonably and in line with your legal rights.

18. Suspension and termination

We may suspend or end your access to the Services if you materially breach these Terms, fail to make a payment due, or behave in a way that harms other Members, our team, or our business. Where we end your access because of your breach, you will not be entitled to a refund of amounts already paid, and any outstanding payment plan balance may still be due. You may stop using the Services at any time, subject to your payment obligations in sections 7 and 9.

19. Disclaimers and limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. It also does not affect your statutory rights as a consumer, which cannot be excluded.

Subject to that, we provide the Services with reasonable care and skill, but we do not accept liability for: any business losses (we provide the Services to consumers for personal development, and if you use them for business purposes you accept we are not liable for loss of profit, revenue, business, goodwill, or opportunity); loss caused by factors outside our reasonable control; or your decisions or actions taken based on the Content. Where we are liable, our total liability to you for any claim connected with the Services is limited to the total amount you paid us for the Programme giving rise to the claim.

20. Indemnity

If you use the Services in breach of these Terms or unlawfully, you agree to reimburse us for reasonable losses, costs, and claims we suffer as a direct result. This does not apply to the extent a loss results from our own breach or negligence, and it does not limit your statutory rights as a consumer.

21. Events

Where we sell tickets to live or online events, the details, date, location, and format will be given at the time of sale. We may change the date, venue, speakers, or format of an event, and if we cancel an event we will offer a suitable alternative or a refund of the ticket price in line with your legal rights. Travel, accommodation, and other personal costs are your responsibility.

22. Complaints

If you are unhappy with any part of the Services, please contact us at sam@samstoffel.com so we can try to put things right. If you bought online and we cannot resolve a dispute, you may also be able to use the relevant online dispute resolution options available to consumers.

23. Changes to these Terms

We may update these Terms from time to time. The version that applies to your Order is the one in force when you placed it. For ongoing memberships and renewals, we will give you reasonable notice of material changes, and where the law requires, the option to cancel before they take effect.

24. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere, you still benefit from any mandatory protections of the law of your country of residence, and you may be able to bring proceedings in your local courts.

25. General

These Terms, together with the Privacy Policy, the Earnings Disclaimer, and the details shown at checkout, are the entire agreement between you and us for the Services. If any part of these Terms is found to be invalid, the rest continues to apply. We may transfer our rights and obligations under these Terms to another organisation, and we will tell you if this happens; it will not affect your rights. You may not transfer your rights or obligations without our consent. If we do not enforce a right, that is not a waiver of it. We are not liable for failure or delay caused by events outside our reasonable control. No one other than you and us has any right to enforce these Terms.

26. Contact us

Stoffel Media Group Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number 16101813
Email: sam@samstoffel.com